Orders are processed: Monday to Friday from 9am – 5pm.
Orders are shipped within 24 hours of being placed.
Within Victoria - Next day delivery
NSW Metro - Overnight service
NSW Country - 2-3 business days
QLD - 3-5 business days
SA - Overnight service
WA - 5 business days.
(Public Holidays Excluded)
Order Confirmation: After placing an order, you will receive an order confirmation by e-mail. This means we’ve received your order in our system and have pre-authorised your credit card or charged to your GSA trade account. If your item is unavailable, we will contact you to provide a suitable substitute or provide a clear lead time on when it will be available. 95% of the time your item(s) are available for immediate shipment so this is just a what if rather than something you should expect.
Tracking Numbers will be sent to your email once your order has shipped (Depending on carrier).
In some cases, we may need to contact you before your order can be shipped. To ensure there is no delay, please respond to any email/phone call from our Customer Service team.
We proudly use TNT, Star Track or Couriers Please depending on location.
You have 14 calendar days to return an item from the date you received it. Your item must be in the same condition that you received it. We appreciate if you can return your item in the original packaging. Your item needs to have the receipt or proof of purchase email. You must contact us before returning your item so that we can give you an RMA number and the most applicable shipping address based on your location. You can contact us at firstname.lastname@example.org and we will respond promptly.
For more information, refer to our full policy.